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Frequently Asked Questions |
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PAYMENT *What forms of payment do you take? SHIPPING *For shipping information please click here WARRANTY *Are the watches covered by a warranty? *What do I do if a watch arrives damaged? CONTACT INFORMATION *How do I contact mouse-watches.com? OTHER QUESTIONS: *Is Mouse-Watches.com a Disney company? * I require assistance with a watch I purchased at Disney park; can you help me?
.:PAYMENT:. *What forms of payment do you take? We accept MasterCard, Visa, Discover, Amex and echecks (utilize your bank account to send an echeck instead of using a credit card). We have chosen to partner with PayPal (www.paypal.com) to handle all of our online payment options.
PayPal enables any individual or business with
an email address to securely, easily and quickly
send and receive payments online using either a
credit card or bank account. PayPal's service
utilizes the world's most advanced proprietary
fraud prevention systems to create a safe,
global, real-time payment solution. Best of all: THERE ARE NO FEES FOR MAKING PAYMENTS WITH PAYPAL.
.:SHIPPING:. For shipping information please click here
.:WARRANTY:. *Are the watches covered by a warranty? All watches are covered by a one year warranty. Warranty details and fulfillment vary dependent upon the watch manufacturer. Please read the instructions that came with your purchase to find out details on receiving warranty help. *What do I do if a watch arrives damaged? All watches are inspected before shipping and batteries are refreshed (we replace all batteries before shipping to ensure long life of your watch); however, things can happen during shipping. Should you receive an item that is not functioning properly please contact us. We will have you send the item back and replace it with the exact style. We will also refund your shipping costs of getting the defective item back to us. Shipping cost refunds are sent via PayPal. .:CONTACT INFORMATION:. *How do I contact Mouse-Watches.com? You can contact us for any reason and we will be happy to respond to your enquiry. Please allow 24 hours for a response. CLICK HERE TO CONTACT Mouse-Watches.com .:OTHER QUESTIONS: * Is Mouse-Watches.com a Disney company? Mouse-Watches.com is in no way part of, sponsored by, or associated with the Disney companies. We are an authorized Seiko watch retailer and have been selling licensed Disney watches since 2003. Seiko develops and manufactures licensed Disney watches under the SII brand. * I require assistance with a watch I purchased at a Disney park; can you help me? Unfortunately we can only provide assistance with the Seiko (SII) line of Disney watches. Currently most watches sold in the Disney parks are Time Works models. Please check the instructions manual that came with your watch to see how to obtain assistance. |
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